Interface ITicketService

Service for adding and updating associate support tickets or log associate events.

Namespace: DirectScale.Disco.Extension.Services

Assembly: DirectScale.Disco.Extension.Abstractions.dll

Syntax

public interface ITicketService

Remarks

Base functionality will log when the associate is changed or places an order to the associate details page.

Methods

LogEvent(Int32, String, String, String)

Log a message event for specified associateId and adds body message to the note and records username as the user who made the change.

Declaration

Task<int> LogEvent(int associateId, string message, string body, string username)

Parameters

Type	Name	Description
System.Int32	associateId	Associate that event happened to.
System.String	message	What happened to the associate.
System.String	body	Additional details saved in the ticket note.
System.String	username	The user who changed associateId

Returns

Type	Description
System.Threading.Tasks.Task<System.Int32>	New TicketId.

SendNote(String, Int32, String)

Add a note to the specified ticketId and notify to.

Declaration

Task<int> SendNote(string to, int ticketId, string body)

Parameters

Type	Name	Description
System.String	to	Person to notify, this can be either an email address to send an email to, or a user name of the user assigned to this ticket.
System.Int32	ticketId	The ticketId that is being updated with a note.
System.String	body	The content to be added to the ticket.

Returns

Type	Description
System.Threading.Tasks.Task<System.Int32>	ticketId.