Class TicketService

Inheritance
System.Object
TicketService
Implements
Namespace: DirectScale.Disco.Extension.Services
Assembly: DirectScale.Disco.Extension.Abstractions.dll
Syntax
public class TicketService : Object, ITicketService

Constructors

TicketService(IApiService)

Declaration
public TicketService(IApiService apiService)
Parameters
Type Name Description
IApiService apiService

Methods

LogEvent(Int32, String, String, String)

Log a message event for specified associateId and adds body message to the note and records username as the user who made the change.

Declaration
public Task<int> LogEvent(int associateId, string message, string body, string username)
Parameters
Type Name Description
System.Int32 associateId

Associate that event happened to.
System.String message

What happened to the associate.
System.String body

Additional details saved in the ticket note.
System.String username

The user who changed associateId
Returns
Type Description
System.Threading.Tasks.Task<System.Int32>

New TicketId.

SendNote(String, Int32, String)

Add a note to the specified ticketId and notify to.

Declaration
public Task<int> SendNote(string to, int ticketId, string body)
Parameters
Type Name Description
System.String to

Person to notify, this can be either an email address to send an email to, or a user name of the user assigned to this ticket.
System.Int32 ticketId

The ticketId that is being updated with a note.
System.String body

The content to be added to the ticket.
Returns
Type Description
System.Threading.Tasks.Task<System.Int32>

ticketId.

Implements